Legal & compliance

These Terms of Service (“Terms”) govern your access to and use of answerpeek.com and the AnswerPeek application (together, the “Service”), operated by AnswerPeek (“we”, “us”, “our”). By creating an account, signing in with Google, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an agency or company, you represent that you have authority to bind that organization to these Terms.

1. The Service

AnswerPeek checks whether the AI assistants and AI search surfaces we currently support — ChatGPT, Perplexity, Gemini and AI Overviews — mention a given brand, scores its visibility, and generates suggested fixes. Which assistants we support changes as we add them; the list above is the live one, and our pricing and comparison pages name what we do not cover. The free check tool and reports we provide are informational aids based on a sample of automated queries to third-party AI providers at a point in time. They do not measure every question people ask or every answer those providers give. AI outputs can be inaccurate and can change without notice. We provide scores and suggested fixes to help you understand your current visibility and identify changes that may improve it.

2. What we do not control

This section is the most important one in these Terms, so it is written plainly rather than in legal language. AnswerPeek measures what AI assistants say about a brand and recommends changes. It does not, and cannot, control what those assistants decide to say.

• We do not operate ChatGPT, Perplexity, Gemini and AI Overviews. We have no access to and no influence over their models, their indexes, their ranking, or which brands they choose to name. They are run by companies we have no control over and no agreement with about your results.
• Visibility in AI answers is unstable by nature. The same prompt can return different answers on the same day. A brand named today can be absent tomorrow with nothing changed on your side or ours. A changed answer alone does not establish a fault in our measurement.
• Providers can change their models, search indexes, retrieval and ranking methods, and the way they generate answers without notice to us. Competing sites and cited sources change too. Any of these changes can move your visibility in either direction, even if you follow our recommendations.
• Our scores, share-of-voice figures and comparisons describe the prompts, providers, locations and checks actually sampled. They are estimates of visibility within that sample, not a percentage of all AI searches, market share, customer demand or future traffic. Prompt sets, provider availability and measurement methods can change; results from different checks may not be directly comparable.
• We suggest fixes because they may improve your visibility, based on what we can observe at the time. Priority rankings, estimated point gains and timeframes help you decide what to try; they are not promises of a result. A fix may produce no measurable improvement, a delayed improvement, or one that later reverses. Check each recommendation against your own site, business and legal requirements before publishing it.
• AI-generated prompts, explanations, content briefs and draft fixes can be incomplete, inaccurate or similar to material generated for other users. Before you implement, publish or share them, review factual claims, suitability for your business and any applicable rights or legal requirements. Do not treat them as a substitute for your own professional judgment.
• Every report records observations at a point in time. A change seen after a fix is published does not, by itself, prove that the fix caused it or that the change will last.

Accordingly, we do not guarantee that your brand will appear in any AI answer, that visibility already achieved will be retained, that any score will rise, that anything will happen within a particular period, or that any of it will produce traffic, enquiries or sales.

Where the Service shows a timescale — for example “1–4 weeks” — it is an indicative planning estimate, not a measured deadline or promise about when a provider will read a page. Where the Service estimates a fix in points of score — for example “+6 pts estimated” — that is a modelled opportunity used to help prioritise work. It is not a prediction that your score will move by that amount, or at all.

The absence or loss of visibility alone does not mean the Service failed to perform. We remain responsible for providing the measurement, analysis and recommendations described in these Terms and for rights that cannot be excluded by law. The Service does not include a particular outcome inside somebody else’s model. Our Refund Policy says the same thing in the context of money.

3. Accounts & Google Sign-In

• You must provide accurate information when creating an account and keep it up to date.
• You may sign in with email and password or with your Google account. If you use Google Sign-In, you authorize us to receive your basic Google profile information (name, email, profile picture) to create and authenticate your AnswerPeek account, as described in our Privacy Policy.
• You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly at support@answerpeek.com if you suspect unauthorized access.
• You must be at least 18 years old to use the Service. It is a business tool sold to businesses, and nothing on it is intended for children.

4. Subscriptions & billing

• Paid plans are billed in advance on a monthly or annual basis and are processed by our payment provider, Paddle, which acts as merchant of record and may charge applicable taxes.
• Every plan starts with a 7-day free trial that requires no card. Nothing is charged automatically at the end of a trial you did not convert.
• Subscriptions renew automatically until cancelled. You can cancel at any time from the Billing page in the app; cancellation takes effect at the end of the current billing period.
• Refunds are governed by our Refund Policy, which forms part of these Terms. In short: 14 days on your first payment, 7 days on an unintended renewal, and no refund of the unused remainder of a period after a voluntary cancellation. Your statutory rights are unaffected.
• We may change our pricing or plans with reasonable advance notice; changes will not apply retroactively to a billing period you have already paid for.
• The free check tool is subject to fair-use rate limits, which we may adjust to prevent abuse.
• If a payment fails or is left unpaid, we may suspend or close the account until it is settled. If you reverse a charge through your bank instead of asking us for a refund, we may suspend the account while the reversal is investigated and recover the resulting fees and reasonable collection costs from you — our Refund Policy explains why writing to us first is usually faster for both of us.

5. Acceptable use

You agree not to:

• Use the Service to submit content that is unlawful, infringing, defamatory, or that you do not have the right to check or publish.
• Attempt to circumvent rate limits, scrape the Service at scale, or reverse engineer it.
• Use the Service to build a competing product or resell access without our written permission, except as expressly enabled by an agency/white-label plan.
• Interfere with the security or normal operation of the Service, or attempt to gain unauthorized access to other accounts or systems.
• Impersonate any person or organization, or misrepresent who you are or who you act for.
• Send malware, phishing or other harmful content through the Service, or use it to distribute spam.
• Copy, modify or create derivative works of the Service, or share your access with people outside your organization.
• Use the Service to generate or publish deceptive material about a competitor, or to manipulate an AI assistant through fabricated sources, hidden text or coordinated inauthentic posting.
• Use automated means to extract data from the Service beyond the API and MCP server we provide for that purpose.

We may suspend or terminate accounts that violate these Terms.

6. Copyright complaints

Our reports quote and link to third-party pages, because that is what the AI assistants themselves cite. If you believe material accessible through the Service infringes your copyright, write to support@answerpeek.com with the subject line “Copyright complaint” and include:

• Identification of the work you say has been infringed.
• The URL on the Service where the material appears, precise enough for us to find it.
• Your name, address and email address.
• A statement that you believe in good faith that the use is not authorised by the rights holder or the law, and that the information in your notice is accurate.
• A statement that you are the rights holder or authorised to act for them.

We remove or disable material that is the subject of a valid complaint, and we terminate the accounts of repeat infringers. If you believe your material was removed in error, reply to the same address and we will reconsider it. This procedure follows the approach of the U.S. Digital Millennium Copyright Act (17 U.S.C. §512) and equivalent laws elsewhere; nothing in it limits any right you have to go to court instead.

7. Your content

You retain ownership of the brand names, domains, prompts, and other content you submit (“Your Content”). You grant us a limited license to process Your Content solely to provide the Service, including sending relevant parts of it to the third-party providers listed in our Privacy Policy — the AI providers whose assistants we query, the search-results provider we read AI Overviews through, and Anthropic, whose models generate your prompts and draft your fixes — to produce your visibility checks and reports. You are responsible for ensuring Your Content does not violate any law or third-party right.

We do not train models on Your Content, we do not sell it, and we do not use it to build a product for anyone else. What we send to the AI providers is only what a check needs — a brand, a domain, a prompt — and we send it through their APIs to get an answer back, not to contribute to their training data.

We should be exact about the edge of that promise, because it is not ours alone to make: those providers are separate companies operating under their own terms, and we can commit to what we do with Your Content, not to what they do with an API request once it reaches them. Their current terms and the providers we use are listed in our Privacy Policy.

If you use the Service to process personal data on behalf of your own clients — the ordinary case for an agency — our Data Processing Agreement applies and forms part of these Terms. It needs no signature, though we will countersign it on request.

If you share or resell a report, including a white-label report, you are responsible for presenting its date, scope, estimates and limitations fairly to your client. Review its factual claims and suggested actions before sharing it. Do not describe a score as a share of all AI searches or a suggested fix as a guaranteed outcome. A later check may differ even when no work has been done.

If you market or resell services to your clients, you do so as an independent business. White-label features do not make you our representative or give you authority to make promises on our behalf. You are responsible for your own statements, proposals and contracts with clients. Claims about AnswerPeek or its expected results that we have not made or expressly approved are your claims, not ours.

8. Our intellectual property

The Service, including its software, design, and branding, is owned by AnswerPeek and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your own business purposes, including generating white-label reports for your clients.

If you send us feedback, a bug report or a suggestion, you grant us a perpetual, irrevocable, royalty-free licence to use it to improve the Service, with no obligation to compensate you and none to act on it. This is not a claim on anything you keep to yourself — it exists so that a good idea sent in an email can be built without a negotiation first.

9. Third-party services

The Service relies on third-party providers, including Google (sign-in), the AI providers whose assistants we query, Anthropic (analysis and fixes), SerpApi (AI Overviews), Vercel and Supabase (hosting and data), Resend (email), and Paddle (billing). The full list is in our Privacy Policy. We are not responsible for outages, errors, or changes in these third-party services that affect the Service.

10. Disclaimers

To the extent permitted by law, the Service and its reports, scores and fixes are provided “as available”. We do not warrant that a sample score or answer will match a response obtained outside the Service, or that a recommended fix will improve visibility, traffic, leads or sales. This does not exclude any express commitment in these Terms or any warranty or remedy that cannot lawfully be excluded.

11. Limitation of liability

To the maximum extent permitted by law, AnswerPeek is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue arising from use of the Service. To the same extent, our total liability for claims relating to the Service will not exceed the amount you paid for it in the 12 months before the claim arose. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any liability or consumer remedy that cannot lawfully be excluded or limited.

12. Indemnity

You agree to indemnify and hold harmless AnswerPeek, and to cover any claim, damage, loss, liability and reasonable legal cost arising out of or relating to: (a) Your Content; (b) your use of the Service; (c) your breach of these Terms; and (d) your infringement of anyone else’s rights.

If you use the Service on behalf of an agency or company, this also covers third-party claims to the extent caused by false, misleading or unauthorised statements you make about AnswerPeek, its reports or expected results. It does not cover a claim to the extent caused by our own statements, conduct or failure to provide the Service as described in these Terms.

The point of this clause is worth stating plainly, because it describes something that really can happen here. You can submit any brand name and any domain to a check, including ones you have no connection to, and we will send them to third-party AI providers on your instruction. If the owner of that brand takes issue with what was submitted or with what you then published about it, the person who chose to submit it is the person who answers for it — not us. We will tell you promptly about any claim we receive and give you a reasonable opportunity to take it over.

13. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, or discontinue the Service (or parts of it) with reasonable notice. Sections that by their nature should survive termination — what we do not control, your content, intellectual property, disclaimers, limitation of liability, indemnity, and governing law and disputes — continue to apply after it.

14. Governing law & disputes

These Terms, and any dispute arising out of them or out of your use of the Service, are governed by the law of Ukraine, without regard to its conflict-of-law rules. If you use the Service for business or professional purposes, you and AnswerPeek agree that the competent courts of Ukraine have exclusive jurisdiction over those disputes, to the extent permitted by applicable law.

If you use the Service as a consumer, the choice of Ukrainian law and courts does not deprive you of any mandatory consumer protections or right to bring proceedings in another court that applicable law gives you. You can write to support@answerpeek.com before bringing a claim so we can try to resolve the disagreement, but doing so is not a condition of exercising your legal rights.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or with a notice on the Service before the change takes effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Contact us

Questions about these Terms? Email us at support@answerpeek.com.