Terms of Service

These Terms of Service (“Terms”) govern your access to and use of answerpeek.com and the AnswerPeek application (together, the “Service”), operated by AnswerPeek (“we”, “us”, “our”). By creating an account, signing in with Google, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of an agency or company, you represent that you have authority to bind that organization to these Terms.

1. The Service

AnswerPeek checks whether AI assistants such as ChatGPT, Perplexity, and Claude mention a given brand, scores its visibility, and generates suggested fixes. The free check tool and reports we provide are informational aids based on automated queries to third-party AI providers at a point in time — they are not guarantees of how any AI system will respond in the future, and AI outputs can be inaccurate or change without notice.

2. Accounts & Google Sign-In

• You must provide accurate information when creating an account and keep it up to date.
• You may sign in with email and password or with your Google account. If you use Google Sign-In, you authorize us to receive your basic Google profile information (name, email, profile picture) to create and authenticate your AnswerPeek account, as described in our Privacy Policy.
• You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly at support@answerpeek.com if you suspect unauthorized access.
• You must be at least 16 years old to use the Service.

3. Subscriptions & billing

• Paid plans are billed in advance on a monthly or annual basis and are processed by our payment provider, Paddle, which acts as merchant of record and may charge applicable taxes.
• Subscriptions renew automatically until cancelled. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
• Fees are non-refundable except where required by law or expressly stated at checkout.
• We may change our pricing or plans with reasonable advance notice; changes will not apply retroactively to a billing period you have already paid for.
• The free check tool is subject to fair-use rate limits, which we may adjust to prevent abuse.

4. Acceptable use

You agree not to:

• Use the Service to submit content that is unlawful, infringing, defamatory, or that you do not have the right to check or publish.
• Attempt to circumvent rate limits, scrape the Service at scale, or reverse engineer it.
• Use the Service to build a competing product or resell access without our written permission, except as expressly enabled by an agency/white-label plan.
• Interfere with the security or normal operation of the Service, or attempt to gain unauthorized access to other accounts or systems.

We may suspend or terminate accounts that violate these Terms.

5. Your content

You retain ownership of the brand names, domains, prompts, and other content you submit (“Your Content”). You grant us a limited license to process Your Content solely to provide the Service, including sending relevant parts of it to third-party AI providers (OpenAI, Anthropic, Perplexity) to generate your visibility checks and reports. You are responsible for ensuring Your Content does not violate any law or third-party right.

6. Our intellectual property

The Service, including its software, design, and branding, is owned by AnswerPeek and protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your own business purposes, including generating white-label reports for your clients.

7. Third-party services

The Service relies on third-party providers, including Google (sign-in), OpenAI, Anthropic, and Perplexity (AI visibility checks), and Paddle (billing). We are not responsible for outages, errors, or changes in these third-party services that affect the Service.

8. Disclaimers

THE SERVICE AND ANY REPORTS, SCORES, OR FIXES IT GENERATES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI-GENERATED VISIBILITY SCORES OR ANSWERS REFLECT HOW ANY AI ASSISTANT WILL ACTUALLY RESPOND OUTSIDE THE SERVICE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANSWERPEEK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, or discontinue the Service (or parts of it) with reasonable notice. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability) will continue to apply.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or with a notice on the Service before the change takes effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Contact us

Questions about these Terms? Email us at support@answerpeek.com.